02 AGENT HARNESS 02 / 07
AI Agent Development
Agents trained on your own work, built into an ecosystem, and set running as a team.
An agent is something you train, not something you buy. We start from the work you already do and the corrections you already make, turn those into the agent’s instructions, memory and evaluations, then grow outward: one agent, then the ecosystem of tools and memory it shares, then a team of them that hands work along and checks itself before anything reaches you.
What you get
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01
An agent trained on your work
Your own documents, transcripts and corrections become the instructions, examples and memory it is trained against, so it answers the way your best person would.
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02
The kinds of agent you need
Public facing agents on your site, a phone agent that answers and takes details, personal agents that only you use, and internal ones that work an inbox or a queue.
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03
An ecosystem they share
One place for tools, credentials, memory and evaluations, so the second agent inherits what the first one learned instead of starting from nothing.
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04
A team under a supervisor
Agents with narrow roles, a supervisor that routes work between them, and a review step where one checks another before anything leaves the building.
How it works
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01
Pick the work
We look at what actually gets repeated, decide which of it an agent should hold, and write down where it must stop and fetch a person.
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02
Training and evaluation
A training set built from your real cases and their correct answers, then a scored run after every change, so an improvement can be shown rather than felt.
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03
Grow the ecosystem
Tools, memory and permissions are added one at a time. Read access first, write access only where a mistake is recoverable, and an audit trail for both.
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04
Assemble the team
Once one agent is solid, others are built around it under a supervisor, with transcripts you can read and a fallback to a person on every path.
Good fit if
- You tried a general assistant and it knew nothing about how you work.
- The same corrections get typed into a chat window every week.
- You want a personal agent with access to your own systems, and a public facing one that never gets near them.
NEXT STEP
Let’s talk it through.
Thirty minutes, no pitch deck. Bring the idea, the deadline, or the thing that keeps breaking.